Frecuently Asked Questions
Grooming Happy Stylish Paws
What are the business hours?
Monday to Friday from 9:00 AM to 6:00 PM and Saturdays from 9:00 AM to 4:00 PM
Why is it more expensive than my previous store?
Because here, your pet isn’t just “another appointment.” Each session is personalized, respecting their personality, behavior, and the time they truly need to feel calm and safe. We work patiently, without rushing, to ensure a comfortable and positive experience.
Furthermore, your pet is always cared for by the same professional, which builds trust and reduces stress. Our goal is not just to offer grooming, but genuine care, dedicated attention, and fair prices that reflect the time, dedication, and love we put into every service.
Is the deposit deducted from the total price?
Yes.
How can I pay?
We accept cash and credit cards.
How long does it take?
Generally, between 30 and 90 minutes. It all depends on your pet’s condition, behavior, and overall health.
What are your hours?
We work by appointment only, to dedicate the time and attention each pet deserves. Bookings are easily made through our website, where you can secure your spot with a deposit. The service duration is determined by the answers you provide when booking, allowing us to prepare a relaxed, personalized experience designed for your pet’s well-being.
What areas do you serve?
Do you groom large dogs?
Absolutely! AS LONG AS THEY CAN WALK AND CLIMB THE RAMP.
Can I stay and watch?
For safety and to maintain a calm environment, the process is performed only between the groomer and the pet. We ask that an adult be available nearby in case we need assistance or to communicate during the service.
Do you express anal glands?
Do you trim their nails?
Do you brush their teeth?
We offer this service for an additional fee. See our SERVICES page for details!
Do you clean their ears?
Yes, ear cleaning is included in our spa package!
Do you need water or electricity?
Can you park in my driveway?
Can I tip my groomer?
Absolutely! You can easily add a tip when paying by credit card.
Tipping is usually preferred in cash or, if paying by card, directly through the website.
Do you offer discounts for booking multiple appointments?
We value the trust and loyalty of our families, which is why we offer special discounts only to clients who complete a minimum of 10 appointments with us.
Each case will be personally evaluated by the groomer, ensuring that the reward reflects the dedication and constant care we provide to your pet.
Do you offer discounts for booking multiple dogs?
Do you groom aggressive dogs?
Yes, special handling fees will apply. Please inform our office staff when booking to ensure we have the necessary time and resources for your appointment. Safety is our priority.
Do you have heat or air conditioning?
Yes, we have both!
What's the easiest way to contact you?
The easiest way to contact us is by texting 754-281-4215 (DOGS).
How do I reschedule?
The easiest way to reschedule an appointment is by texting 516-797-3647 (DOGS). Please note that rescheduling within 24 hours incurs a $50 fee.
How do I cancel?
The easiest way to cancel your appointment is by texting 754-281-4215 (DOGS). Please note that cancellations made less than 24 hours in advance will incur a charge equal to the reservation amount.
Why isn't anyone answering my calls?
If we don’t answer your call, it’s because we’re attending to other clients. The easiest way to contact us is by sending a text message to 754-281-4215 (DOGS).
Why isn't anyone responding to me after 6 p.m.?
Messages received after 6:00 p.m. will be answered the next business day.
Messages received after 6:00 p.m. on Friday will be answered at 8:00 a.m. the following Monday.